Women of Distinction - Vicki Young
National Business Colour and Direct Marketing Manager, Salmat Business Process Outsourcing
Vicky Young's passion is customer centric communication and listening to customers to build processes of relevant and timely conversations. With 15 years experience in client-facing roles within the mail and print industry, Young specializes in customer centric communications and data driven solution enablement. For the past seven years, she has worked for Salmat BPO and was recipient of the PODi Best Practice Award – TransPromo Category (2009). She has a comprehensive understanding of the numerous skill sets and technologies that need to come together to create effective customer communications that deliver outstanding return on investment. In the Asia Pacific region, she lead the implementation of 50+ TransPromo applications across all market sectors covering both B2B and B2C environments. Young helps design strategies for defining business objectives, developing measures for success and engaging necessary internal and external resources to complete TransPromo implementations successfully. She is a contributor to numerous international print periodicals and a regular conference speaker within the direct marketing industry.