By Sid Chadwick “When I started requiring major suppliers to prepare a Major Account Review with us, every year, one or two were insulted….and said so……..the next year, with what they learned… they offered a sincere…public…apology”……Direct Mail V.P. --- of a Significant, Growing U.S. Bank INTRODUCTION: This powerful process seems to have been pract... Read More

By Sid Chadwick “I try to do the right things at the right time. They may just be little things, but usually they make the difference… between winning… and losing”…….Kareem Abdul-Jabar INTRODUCTION: Their CSR’s were writing “Thank You Notes”…for the first time….ever….. to neglected customers…and ….customers who had not bought --- in over six months... Read More

By Sid Chadwick “I try to do the right things at the right time. They may just be little things, but usually they make the difference… between winning… and losing”…….Kareem Abdul-Jabar INTRODUCTION: Their CSR’s were writing “Thank You Notes”…for the first time….ever….. to neglected customers…and ….customers who had not bought --- in over six months... Read More

A product’s final finish helps buyers determine value whether the product is automobiles, diamonds or printed output. This four-article “Maximizing Print ROI: Binding & Fine-Finishing” series examines the technology, engineering and innovation SDD provides to help printers unlock enhanced profit opportunities. SDD (Smart Dedicated Design) is an... Read More

A product’s final finish helps buyers determine value whether the product is automobiles, diamonds or printed output. This four-article “Maximizing Print ROI: Binding & Fine-Finishing” series examines the technology, engineering and innovation SDD provides to help printers unlock enhanced profit opportunities. Smart Dedicated Design (SDD) looks... Read More

By Sid Chadwick  “Genius may have its limitations…..but stupidity is not thus handicapped.”….……….L. Ron Hubbard INTRODUCTION: A couple of decades back, a small but unusually talented group of academics --- serving our great industry ---- got together --- and --- over the next decade…. hammered-out --- a highly regarded “accreditation process”… for... Read More

Kodak’s NEXFINITY platform delivers a bold new statement to the printing industry. NEXFINITY was designed to be a printer’s profit platform due to its: productivity application flexibility print quality consistency cost effectiveness The architecture of the system allows high run rates to reduce overall running costs. Average month... Read More

Rochester, NY, July 30, 2018 – Today Kodak announced its new Decision Analytics Software-as-a-Service offering for KODAK PRINERGY System, a solution designed to optimize the use of consumables on press, helping offset print service providers realize new sources of savings. This new ground-breaking service will automatically analyze and predict ink... Read More

By Sid Chadwick “When the great scorer comes to write against your name, he marks not that you won or lost, but how you played the game.”………………..Grandland Rice INTRODUCTION: We’re only talking about --- improving your “Quote-Hit Ratio” --- over…. 50%.......... As I was reviewing my client’s Quote Log Spreadsheet, a request from a different West Coa... Read More

Article 1 of 4: Introducing Smart Dedicated Design A product’s final finish helps buyers determine value whether the product is automobiles, diamonds or printed output. This four-article “Maximizing Print ROI: Binding & Fine-Finishing” series examines the technology, engineering and innovation SDD provides to help printers unlock enhanced profit o... Read More