Featured Content

By Sid Chadwick “Researchers discovered that people who knew each other well understood each other no better than people who’d just met!....Even worse, participants frequently overestimated their ability to communicate, and this was more pronounced with people they knew well”……….University of Chicago Booth School of Business INTRODUCTION: Hubris….a... Read More

By Sid Chadwick “A Dream Written Down With A Date Becomes a Goal A Goal --- Broken Down Into Steps… Becomes A Plan… A Plan….Broken Down by Action Becomes Reality”……………………………………Michael Brabandt INTRODUCTION: “DISRUPTION”…. does not come….necessarily….from outside our industry.  Last week, in summary discussions at our Pressroom Performance Workshop,... Read More

By Sid Chadwick “Participants in this bizarre story….that won’t die….won’t go away…….are acting like……‘If our eyes are closed…..no one can see us’…”…….MSNBC Commentator INTRODUCTION: This is about changes in our society….in our culture….that generate ….penalties…..much because of a lack of prompt feedback….to key participants. Case No. 1. We’ve jus... Read More

By Sid Chadwick “You can not teach a man anything….you can only help him find it within himself”………………………..Galileo Galilei INTRODUCTION: We not so long ago delivered a “2018 Customer Survey Analysis & Report”….to a client…..whose customer survey response rate ---was…….41%........! Subsequently, their Plant Manager…..sent me an unsolicited photo of... Read More